AI Policy

Our AI Policy

Effective Date: 7 February 2025.

Introduction

TheOneStopWeb.Shop believes in harnessing the power of artificial intelligence (AI) to enhance our services and improve user experiences.

This AI Policy outlines how we plan to use AI technologies, including our commitment to transparency, privacy, and ethical considerations.

1. Use of AI

1.1. Enhancement of Services

We deploy AI to analyse data, personalise user experiences, improve our products/services, and provide better customer support through features like chatbots or recommendation systems.

1.2. Taking Messages

In the near future, we plan to deploy AI to take messages, deal with mundane queries, and make appointments.

2. Data Handling

2.1. Collection

AI systems may collect data to learn and make better predictions or decisions. We ensure this data collection complies with New Zealand privacy laws.

2.2. Processing

Data processed by AI is used strictly for the purposes outlined in our Privacy Policy.

2.3. Storage

Data utilised by AI is stored securely, with access limited to authorised personnel only.

2.4. Transparency

We aim to be transparent about when and how AI is used on our platform. Users are informed when interacting with AI-driven services or when AI influences decisions or content provided on our site.

3. Ethical AI Use

3.1. Fairness

We strive to ensure our AI systems do not perpetuate bias or discrimination. We regularly review and audit our algorithms for fairness across all demographics.

3.2. Privacy

AI systems are designed with privacy-by-design principles, minimising data use and protecting personal data.

3.3. Accountability

We have clear lines of accountability for decisions made by or with the aid of AI.

3.4. Human Oversight

Where AI systems make significant decisions such as content moderation or user recommendations, there is always a provision for human review or intervention.

3.5. Human Editing

Where AI systems generate text, images, or other content, it's always read or viewed and edited by human editors to ensure it's fit for purpose, is correct, and doesn't cause offence.

4. User Rights

4.1. Right to Explanation

Users can ask for explanations about how automated decisions affect them.

4.2. Right to Opt-Out

Users can opt out of AI-driven analytics and may be able to opt out of personalisation where applicable.

4.3. Data Access and Control

Users can access, correct, or delete their data per our Privacy Policy.

5. AI Development and Maintenance

5.1. Continuous Monitoring

Our AI systems are under constant review to ensure they operate as intended, are updated with the latest ethical standards, and do not introduce unintended consequences.

5.2. Bias Mitigation

We actively work to identify and mitigate biases in training data and during the AI’s operation.

Contact Us

Please get in touch with us if you have any questions, concerns, or feedback regarding our use of AI.

Updates to this Policy

This AI Policy may be updated occasionally to reflect changes in our use of AI or applicable laws. We encourage users to periodically review this policy to stay informed about how we manage AI on our platform.